The role
We are looking for an enterprise account manager in the United States to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO & digital marketing best practices and scale their use of the Ahrefs platform.
This role will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as a part of everyone’s bonus is also awarded against overall company performance.
What the job entails
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
- Keep up to date with industry news and marketing trends
The skills you need
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency
This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there.
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Qui nous sommes
Ahrefs exécute un bot à l'échelle d'Internet qui explore l'ensemble du Web 24 heures sur 24, 7 jours sur 7, stockant d'énormes volumes d'informations à indexer et à structurer en temps opportun. Notre système backend est alimenté par un stockage personnalisé de valeurs-clés distribuées à l'échelle du pétaoctet pour accueillir toutes ces données entrant à grande vitesse. Avec ces données, Ahrefs crée des services d'analyse pour les utilisateurs finaux dans l'espace d'optimisation des moteurs de recherche (SEO) et une plate-forme de recherche à l'échelle du Web. Nous sommes une équipe légère et solide qui croit fermement qu'une meilleure technologie conduit à de meilleures solutions aux problèmes du monde réel.
Notre devise est : faites-le d'abord, puis faites-le bien, puis faites-le mieux
