The role
We are looking for an enterprise account manager in the United States to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO & digital marketing best practices and scale their use of the Ahrefs platform.
This role will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as a part of everyone’s bonus is also awarded against overall company performance.
What the job entails
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
- Keep up to date with industry news and marketing trends
The skills you need
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency
This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there.
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Quem somos
A Ahrefs executa um bot em escala de Internet que rastreia toda a Web 24 horas por dia, 7 dias por semana, armazenando um enorme volume de informação para ser indexada e estruturada rapidamente. Nosso sistema de backend é alimentado por um armazenamento de valor-chave personalizado distribuído à escala do petabyte para acomodar todos os dados que chegam em grande velocidade. Com estes dados, a Ahrefs desenvolve serviços analíticos para usuários finais na área da Otimização de Mecanismo de Pesquisa (SEO, sigla em inglês) e uma plataforma de pesquisa em escala da Web. Somos uma equipe simples e forte que acredita que uma melhor tecnologia leva a melhores soluções para problemas reais.
O nosso lema é primeiro faça, depois faça certo e depois faça melhor
