Location: Remote - North American Time Zone
Shift Hours: 8AM to 5PM PCT (Pacific Time Zone) - Inclusive of weekend coverage (either a Saturday or a Sunday once a fortnight)
Ahrefs is a leading all-in-one marketing platform trusted by content creators, small businesses, and global brands. We help people grow their search traffic, research their competitors, and improve their websites.
The Role
We're looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity.
Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. That’s where you come in.
This role is more than support. You’ll be a guide, a problem-solver, and advocate for the user experience. Your work will directly impact how people experience and succeed with our product.
What You’ll Be Doing
- Answering customer questions via live chat and email
- Helping users understand and use Ahrefs’ tools effectively
- Troubleshooting bugs and product issues
- Reporting issues to our engineering team and following up to ensure resolution
- Sharing customer feedback with the product and marketing teams
- Contributing to improvements in our Help Center and support documentation
What We’re Looking For
- Excellent written English
- Strong ability to explain technical concepts in a simple, friendly way
- Fast typing and the ability to think on your feet
- Solid knowledge of SEO and digital marketing, including hands-on experience with Ahrefs
- Patience, empathy, and a problem-solving mindset
- A collaborative and reliable team player
- Strong self-discipline and time management skills
Nice to Have
- Experience supporting SaaS products
- Familiarity with tools like Intercom and Slack
Bonus
Want to get a feel for how we think? Explore the Ahrefs Blog or YouTube channel. We encourage all team members to stay curious — whether it’s about SEO, UX, or the future of search.
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Vilka vi är
Ahrefs driver en internet-bot som genomsöker hela webben dygnet runt och lagrar enorma mängder information som ska indexeras och struktureras. Vårt backend-system drivs av en "petabyte-scale distributed key-value storage" för att rymma alla data som kommer in i hög hastighet. Med denna data bygger Ahrefs analystjänster för slutanvändare inom sökmotoroptimering (SEO). Vi är ett litet och robust team som tror starkt på att bättre teknik leder till bättre lösningar på riktiga problem.
Vårt motto är att först göra det, därefter göra det rätt och sedan göra det bättre
