The role
We are looking for an enterprise account manager in the United States to help expand relationships with our existing enterprise customers.
Day-to-day, you will work with marketing agencies and Fortune 1000 companies to onboard and consult on SEO & digital marketing best practices and scale their use of the Ahrefs platform.
This role will be incentivized by renewal & upsell opportunities. However, unlike other organizations, you won’t be bound to aggressive sales metrics as a part of everyone’s bonus is also awarded against overall company performance.
What the job entails
- Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
- Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
- Consult organizations on SEO best practices to help them reach measurable results.
- Devise and conduct onboarding training
- Lead upsell and account renewal discussions
- Monitor customer health and identify any potential risks
- Act as a customer advocate to ensure feedback is heard and acted upon
- Contribute to ideas that will improve department performance
- Keep up to date with industry news and marketing trends
The skills you need
- Excellent written & spoken communication skills
- Skills in creating educational content and conducting webinars or workshops for customers
- A creative problem solver who can take initiative and make decisions
- Knowledge and hands-on experience with SEO and digital marketing
- 3 - 5 years of customer success, sales, or account management
- Experience at a marketing SaaS company or SEO/digital marketing agency
This role is focussed on the North America market, the successful candidate must be based in North America with the legal right to live and work there.
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Siapa kami
Ahrefs menjalankan bot berskala internet yang menjelajah seluruh web 24/7, menyimpan sejumlah besar informasi untuk diindeks dan disusun tepat waktu. Sistem backend kami didukung oleh penyimpanan kunci-nilai terdistribusi skala petabyte yang disesuaikan untuk menampung semua data yang masuk dengan kecepatan tinggi. Dengan data ini, Ahrefs membangun layanan analitik untuk pengguna akhir di ruang Search Engine Optimization (SEO) dan platform pencarian berskala web. Kami adalah tim yang ramping dan kuat yang sangat percaya bahwa teknologi yang lebih baik mengarah pada solusi yang lebih baik untuk masalah dunia nyata.
Motto kami adalah pertama lakukan, lalu lakukan dengan benar, kemudian lakukan lebih baik
