Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.
The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.
Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.
What a typical day in this role looks like:
Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform.
We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.
Our motto is "first do it, then do it right, then do it better".
At Ahrefs, we value our people and working here has never been more rewarding. We offer:
*We welcome Singapore-based applicants only