Customer Success Specialist

Remote, US timezone (ideal working hours will be 2-11pm UTC)

What We’re Looking For

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You’ll need

  • Excellent skills in written English;
  • A knack for explaining technical concepts in understandable terms;
  • Fast typing;
  • Good knowledge and understanding of SEO and digital marketing;
  • Patience, resourcefulness and empathy.

Note: You’re highly encouraged to read and learn from our own content (Ahrefs Blog and Ahrefs YouTube channel) as well as other SEO and marketing blogs.

What a typical day in this role looks like:

  • Answering questions from prospective and existing customers over live chat and email
  • Troubleshooting and investigating issues raised by users
  • Helping people to use Ahrefs’ tools in general
  • Reporting bugs and technical issues to our development team and tracking them to closure
  • Offering your unique insights to our marketing and product strategy teams
  • Improving our Help Center

Who We Are

Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform.

We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.

Our motto is, "First do it, then do it right, then do it better."

What you get:

  • A competitive compensation package;
  • Friendly team & Thriving work atmosphere;
  • Above-average perks and fringe benefits.

Work location & shift for this role:

  • Remote, US timezone (ideal working hours will be 2-11pm UTC)

How to apply

To apply for this job, email Anna Ignatenko with your CV attached.

Have questions?

Chat with usSend us an email to support@ahrefs.com