Customer Success Specialist

Singapore

What We’re Looking For

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You'll need:

  • Excellent skills in written English;
  • A knack for explaining technical concepts in understandable terms;
  • Fast typing;
  • Good knowledge and understanding of SEO and digital marketing;
  • Patience, resourcefulness and empathy.

Note: You’re highly encouraged to read and learn from our own content (Ahrefs Blog and Ahrefs Youtube channel) as well as other SEO and marketing blogs.

What a typical day in this role looks like:

  • Answering questions from prospective and existing customers over live chat and email
  • Troubleshooting and investigating issues raised by users
  • Troubleshoot and resolve minor issues raised by users
  • Helping people to use Ahrefs’ tools in general
  • Reporting bugs and technical issues to our development team and tracking them to closure
  • Offering your unique insights to our marketing and product strategy teams
  • Improving our Help Center

Who We Are:

Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform.

We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.

Our motto is "first do it, then do it right, then do it better".

What you get:

At Ahrefs, we value our people and working here has never been more rewarding. We offer:

  • A competitive compensation package;
  • Beautiful office in the CBD;
  • An informal and thriving work atmosphere (no dress code!);
  • First-class workplace equipment.

Work location & shift for this role:

  • Singapore, working hours will be 2-11pm, Mon-Fri

*We welcome Singapore-based applicants only

Apply for this job

To apply for this job drop us a note at jobs@ahrefs.com

Please include:

  • Salary expectations.
  • Your CV and short description of how we can benefit each other.
  • Date of availability.
Apply now

Have questions?

Chat with usSend us an email to support@ahrefs.com