Ahrefs is a world leading all-in-one SEO toolset for growing search traffic and optimizing websites. We are widely regarded as both a must-have tool for marketing professionals and a trusted friend to small business owners… but of course you knew that already.
Based out of our Singapore HQ, Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.
The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.
Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.
You’ll need:
- Excellent skills in written English
- A knack for explaining technical concepts in understandable terms
- Fast typing
- Good knowledge and understanding of SEO and digital marketing, including Ahrefs obviously
- Patience, resourcefulness and empathy
- An ability to be a good teamplayer
Note: You’re highly encouraged to read and learn from our own content Ahrefs Blog and Ahrefs YouTube channel, as well as other SEO and marketing blogs.
What a typical day in this role looks like:
- Answering questions from prospective and existing customers over live chat and email
- Troubleshooting and investigating issues raised by users
- Helping people to use Ahrefs’ tools in general
- Reporting bugs and technical issues to our development team and tracking them to closure
- Offering your unique insights to our marketing and product strategy teams
- Improving our Help Center
Shift for this role:
- Singapore (ideal working hours will be 9am - 6pm SG time)
Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!
Who we are
Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform. We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.
Our motto is first do it, then do it right, then do it better
